Refund policy

Returns & Refunds

Last updated: September 19, 2026

Every Kage Noir piece is printed on demand, made just for you after you place your order. Because of this, we handle returns a little differently from a regular store. We want you to love what you receive, and if something isn't right, we will make it right.

Damaged, defective or incorrect items

If your item arrives damaged, has a printing or quality defect, or is not the item you ordered, contact us within 30 days of delivery at kagenoirstore@gmail.com. Please include your order number and a clear photo of the problem. After we review it, we will send you a free replacement or a full refund, whichever you prefer. You do not need to send the item back.

Size and change of mind

Since each item is made to order, we cannot accept returns or exchanges for wrong size or change of mind. Please check the size information on each product page before you order. If you are unsure about your size, email us before ordering and we will gladly help.

Changes and cancellations

Production begins soon after your order is placed. If you need to change or cancel an order, email us as soon as possible. We can only make changes or cancel if the order has not yet gone into production.

Lost or delayed packages

If your package has not arrived within the estimated delivery window shown in your shipping confirmation, contact us and we will look into it with our carrier and production partner.

Refunds

Approved refunds are issued to your original payment method. Depending on your bank or payment provider, it may take 5 to 10 business days for the refund to appear.